Cancellation Terms & Conditions
Cancellation Policy
If you wish to cancel an order, please note the following terms:
Transaction Fees:
When cancelling an order, transaction fees will be deducted from your refund. These fees cover the charges we incur from the payment processors:
- Debit/Credit Card Payments: 2% + £0.20
- PayPal Payments: 3% + £0.30
- Klarna Payments: 5.99% + £0.30
- Clearpay Payments: 7.2% + £0.30
Order Dispatched:
If the product has already been shipped at the time of cancellation, please refuse the delivery when it arrives. However, original delivery costs will not be refunded if the product has been dispatched
Restocking Fee:
If the item has already been marked as dispatched, you will also be subject to a 5% restocking fee upon its return. This covers the costs of processing and handling the return of your item.
Shipping Discounts:
Our shipping prices are calculated online and reflect the actual costs of delivery. If you received a discount on shipping (due to a promotion or discount code), this discount will be excluded from the cancellation charges. Please note that, in these cases, we have absorbed a portion of the shipping cost and are already taking a loss to facilitate your purchase.
We advise you to check the order status to see if your product has been dispatched. If it has, the above fees and conditions will apply.