What to Do If You Are Missing Items from Your Order
Where is the rest of my order?
Due to the weight of the items, we are required to split the shipments across different shipping providers, meaning that your order may not all arrive at once or by the same courier. Whilst we try to coordinate deliveries on the same day, this isn't always possible. You can use the track function to monitor the progress of the items in your order. Track Here
Why does it say my order is complete?
Please don't worry if you have received an email saying your order is complete but you still have items outstanding. Some of our couriers link to our website better than others, allowing them to automatically update the tracking which may then incorrectly mark your order as complete. Don't worry as the rest of your order is still on the way!
Why has my order been shipped separately?
Due to the weight of the items, we are required to split the shipments across different shipping providers, meaning that your order may not all arrive at once or by the same courier. Whilst we try to coordinate deliveries on the same day, this isn't always possible. You can use the track function to monitor the progress of the items in your order.
Do you offer student discount?
We are very proud to be partnered with Student Beans and currently offer a 10% discount.
You can get your discount code here using code:
Student10
Do you offer Blue Light / NHS discount?
Yes we do! Please contact us via email at contact@gymsets.co.uk to claim your discount code.
Do you accept returns?
Please refer to our returns / refund policy to see whether your order is eligible to be returned. This is available here: Refund Policy
Please note "To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging."
Do you offer discounted products?
Occasionally we are able to offer products at discounted rates, for example if the item has been returned to us or the warehouse have discovered cosmetic damage to an item prior to sending it out.
Please contact us via email on contact@gymsets.co.uk to find out more.
I am having an issue with my adjustable dumbbells
If you find that you are having issues with your adjustable dumbbells, please try the instructions in this video: Video
If this doesn't work, please email us at contact@gymsets.co.uk with your order number and a video of the issues you are experiencing. Thanks!