30-DAY
RETURNS.
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. Please read the terms below before sending anything back.
30 Days to Request
Returned items must be in the same condition in which they were received: unworn, unused, with tags, in the original packaging, and accompanied by a receipt or proof of purchase.
Everything You Need to Know
These terms explain return eligibility, refund conditions, applicable fees, damaged items, exchanges, EU cancellation rights and how approved refunds are processed.
Return Window & Condition
You have 30 days after receiving your item to request a return. To be eligible, the item must be in the same condition that you received it: unworn, unused, with tags and in its original packaging.
You will also need the receipt or proof of purchase. Items sent back without prior approval will not be accepted.
Refund Eligibility
Refunds are applicable where a product is found to be missing, damaged or broken upon arrival and we are unable to provide a replacement.
Issues arising from use after delivery do not qualify for a refund. If there is no damage to the item, you may still return it, but the return and transaction fees described below will apply.
How to Start a Return
Email contact@gymsets.co.uk to request a return. Once your return has been accepted, send the item using your courier of choice and provide us with a return label or tracking information.
Returns should be sent to Unit 5a & 5b Moss Lane, Byley, Middlewhich, CW10 9NG, United Kingdom.
Return Shipping & Original Delivery
Customers are responsible for arranging the return shipment using a courier of their choice once the return has been approved. Tracking should be provided.
Original shipping costs will not be refunded for returned items, unless the shipping fee was reduced due to a promotion or discount code. In those cases, the full shipping fee will be refunded regardless of the discount applied.
Return & Transaction Fees
This return fee contributes towards the costs associated with processing and return shipping. Depending on your payment method, the following transaction fee will also be deducted from your refund:
These transaction fees are non-refundable because they reflect charges imposed on us by the relevant payment processors.
Damages & Order Issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right.
Where an item is missing, damaged or broken upon arrival, a refund applies only where we are unable to provide a replacement.
Exceptions & Exchanges
Certain items cannot be returned, including perishable goods, custom or personalised products, personal care goods, hazardous materials, flammable liquids and gases. Please contact us if you are unsure about a specific item.
We cannot accept returns on sale items or gift cards. For exchanges, the fastest option is to return the item you have and, once the return is accepted, make a separate purchase for the replacement item.
European Union 14-Day Cooling-Off Period
If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The item must be in the same condition that you received it: unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.
Approved Refunds
We will notify you once your return has been received and inspected and let you know whether the refund has been approved. Approved refunds are automatically sent to your original payment method within 10 business days. Your bank or card provider may need additional time to post the refund.
If more than 15 business days have passed since your refund was approved, get in touch with our support team and we will be happy to help.
contact@gymsets.co.uk