PRE-ORDER
POLICY.
Please read the following information regarding pre-order reservations, estimated dispatch timeframes, delays, cancellations, payment terms and order updates.
Pre-Orders & Estimated Dispatch
A pre-order reserves your item before it arrives from our manufacturer. Estimated dispatch and delivery dates are approximate and based on the latest information available from our suppliers and logistics partners.
Pre-Order Terms
By placing a pre-order on our website, you agree to the following terms relating to stock reservation, estimated delivery windows, cancellations, payment and updates.
What Is a Pre-Order?
A pre-order allows you to reserve a product before it arrives from our manufacturer. This gives you the opportunity to secure the item in advance, sometimes at a discounted price.
Your item will be dispatched at a later date once the stock has arrived at our warehouse and is ready for fulfilment.
Estimated Delivery Timeframes
The estimated dispatch and delivery dates shown on our product pages are approximate and not guaranteed. These estimates are based on the latest information available from our manufacturers and logistics partners.
While we do our best to meet these timelines, delays can sometimes occur due to shipping disruptions, production delays, or other circumstances beyond our control.
If this happens, we will notify you by email with an updated timeframe as soon as possible.
Delays & Compensation
While delays are rare, dispatch dates may occasionally shift due to unforeseen events. If we anticipate a significant delay, we will get in touch promptly by email to keep you informed.
We understand delays can be frustrating and genuinely appreciate your patience. However, as a small business, we are unable to offer compensation or partial refunds due to delays.
If you would prefer not to wait, you are welcome to cancel your pre-order and receive a refund by contacting us with your order number.
Cancelling Your Pre-Order
You may cancel your pre-order at any time before it has been dispatched.
Cancellations made before dispatch are subject to a small cancellation fee to cover non-refundable transaction charges incurred at the time of ordering. For full details, please refer to our Cancellation Policy.
Once your item has been dispatched, our standard Returns Policy will apply.
If your order is delayed by more than two weeks beyond the original estimated dispatch or delivery date and you choose to cancel as a result, the cancellation fee will be waived.
Payment Information
Payment is taken in full at the time your pre-order is placed. This secures your item in our incoming stock allocation.
If you need to amend or cancel your order for any reason, please email contact@gymsets.co.uk and our team will be happy to assist you.
Keeping You Informed
We will keep you updated throughout the process, including:
Confirmation of your pre-order, updates to estimated dispatch dates where applicable, notification when your item has been dispatched, and tracking and courier information for delivery.
All delays or changes to your pre-order will be communicated to you by email. If you have any questions at any stage, please do not hesitate to get in touch.
Contact Our Team
If you would like to amend or cancel your pre-order, or if you have any questions about your order, email us at contact@gymsets.co.uk and include your order number where possible.
This policy does not affect your statutory rights under UK consumer law. You are always protected when shopping with us.