2-YEAR
WARRANTY.
Thank you for purchasing from GymSets. We stand by the quality of our gym equipment and provide a 2-year limited warranty on all products, subject to the terms below.
Covered for 2 Years
The warranty covers manufacturing defects and faults in materials for 2 years from the original date of purchase, provided the equipment has been used, assembled and maintained correctly.
What You Need to Know
These terms explain what is covered, what is excluded, how to make a claim and what we may need from you before a warranty resolution can be approved.
Warranty Coverage
This warranty covers manufacturer defects and faults in materials for a period of 2 years from the date of purchase when the product has been used and maintained normally.
If an eligible defect is confirmed, GymSets may repair the defective part, replace the item where repair is not possible, or offer store credit where neither option is feasible.
What Is Not Covered
The warranty does not cover improper use, exceeding stated limits, incorrect assembly, normal wear and tear, cosmetic damage, accidental or intentional damage, or improper transportation.
It also excludes unauthorised modifications or repairs, poor storage, moisture, corrosion, mould, excessive heat, chemical exposure, lack of required maintenance, and commercial use unless the product is specifically approved for it.
Submitting a Claim
Contact us through the live chat on our website and provide a clear description of the issue, proof of purchase and, where possible, photos or video showing the fault or damage.
We may also request further information about how the issue occurred where the circumstances suggest improper use or another excluded cause.
Inspection & Approval
Our team aims to review warranty claims within 5-7 business days. We may request additional evidence or inspection before a decision can be made.
Approved claims will proceed to repair, replacement or store credit. If a claim is declined, we will provide an explanation of the reason for the decision.
Shipping & Handling
Customers are responsible for the cost of returning a product for warranty evaluation unless GymSets states otherwise.
Where a product is confirmed to be defective under the warranty, GymSets may reimburse reasonable return shipping costs at its discretion.
Liability & Responsibilities
The warranty is non-transferable and applies only to the original purchaser. Our warranty liability is limited to the repair or replacement of defective parts, or store credit where applicable.
Customers must follow assembly and usage instructions, perform required maintenance, and use equipment only for its intended purpose and within specified limits. Indirect, incidental or consequential losses are not covered by this warranty.
For warranty-related enquiries, contact us through the live chat on our website. Click the chat button in the bottom-right corner to speak with a customer support agent.